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Customer Care/Call Center Specialist at BCforward

Customer Care/Call Center Specialist

BCforward East Lansing, MI Contractor
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Customer Care/Call Center Specialist

BCforward is currently seeking highly motivated Customer service / CSR at East lansing, MI

Position Title : Customer service / CSR

Expected Contract length : 02+ months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : East lansing, MI

Job Description:

  • Performs tasks according to established procedures.
  • Performs business support or technical work, using data organizing and coordination skills to complete assignments.
  • In some areas, requires vocational training, certifications, licensures or the equivalent experience.

General Profile

  • Has developed proficiency in a range of processes or procedures through jobrelated training and considerable onthejob experience.
  • Completes a variety of atypical assignments, as needed.
  • Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
  • Likely to act as an informal resource for colleagues with less experience.
  • Completes work with a limited degree of supervision.

Responsibility Statements

  • Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution
  • Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
  • Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
  • Provides customer with appropriate customized information requested
  • Derives all necessary information from customer to update database
  • Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers
  • Performs other duties as assigned
  • Complies with all policies and standards


  • Experience working in a similar role
  • Attention to detail and accuracy
  • Experience using Microsoft Office products
  • 1 year in a customer service or similar role responsible for interfacing with customer staff

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 121013 when responding to this ad.


Recommended skills

Customer Service
Call Centers
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Customer Care/Call Center Specialist
Estimated Salary: $62K

Job Snapshot

Employee Type



East Lansing, MI

Job Type

Customer Service


Not Specified

Date Posted

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