Project Coordinator II

Project Coordinator II

BCforward is currently seeking a highly motivated Project Coordinator II for a Remote Role.

Position Title: Project Coordinator II

Location: Remote

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months.

Job Type: Contract

Pay Range: TBD

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Summary:

Exceptional communication skills in all forms to facilitate effective collaboration within the team and with external partners. Proven ability to prepare reports and communicate insights effectively. Diligent in keeping project assets up to date for accessibility and accuracy. Familiarity with JIRA is a plus, showcasing a strong understanding of project management tools

Job Responsibilities:

• Oversee the entire lifecycle of project ideas, from submission to operationalization, ensuring seamless execution and alignment with project goals.
• Oversee projects focused on enhancing the experience of contact center agents, ensuring alignment with the brand's standards and objectives.
• Coordinate and communicate all aspects of experimentation internally and externally, keeping partners informed on overall experiment performance.
• Organize and create communication and project assets, ensuring easy access for the organization.
• Conduct regular meetings to share updates with internal and external stakeholders, fostering transparent communication.

Skills:

• Excellent written/verbal communication and refined listening skills
• Strong team player with a focus on teamwork
• Proficient in developing and delivering presentations to any audience
• Demonstrates incredible judgment and effective problem-solving skills
• Proactive in taking initiative and ensuring follow-up and follow-through
• Appreciation for data alongside an understanding of the human element in Customer Service
• Enjoys experimenting, taking calculated risks, and learning fast
• Possesses creativity and curiosity as part of the toolkit
• Collaborates effortlessly with cross-functional teams, fostering a positive and productive environment
• Adaptable to changing project requirements and priorities
• Effective time management skills for optimizing project timelines and meeting deadlines
• Meticulous attention to detail for maintaining accuracy in reports, documentation, and project assets
• Strong project management skills

Education/Experience:

* Bachelor's degree in Business Administration, communication or equivalent experience in customer service.

Must-Have Skills:

• A self-starter /self-driven who is great at engaging and building relationships - they need to have their running shoes on so to speak. Someone who wants to be in the chaos with us, ask questions, etc - not someone who comfortable sitting in the shadows is waiting for things to occur.
• Organizational and Project Management Skills - Great organizer of information, assets, etc. within our program and can manage their projects independently.
• Ability to work in ambiguity.

  Nice-to-have Skills:

• XFN experience - someone who had to work with multiple groups for projects or initiatives and are comfortable working that way.
• Previous contact center experience
• Ability to analyze data, review insights as well as make recommendations on important data points that need to be captured.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 220994 when responding to this ad.

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