NPI Program Manager

NPI Program Manager

BCforward is currently seeking a highly motivated NPI Program Manager an opportunity in Sunnyvale, CA

Position Title: NPI Program Manager

Location: Sunnyvale, CA

Anticipated Start Date: 5/25

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months.

Job Type: FULL TIME CONTRACT, [REMOTE]

Key Responsibilities
The Service Management and Operations Group (SMOG) seeks a New Product Introduction Program Manager. The SMOG New Product Introduction Program Manager has the responsibility to ensure all SMOG and Post-Sales Operations (PSO) teams successfully launch Reality Labs (RL) products. This role requires a strong project management background with a high degree of collaboration with product management, engineering, legal, and packaging teams as well as deep understanding of the customer requirements and the product specifications.

Job Responsibilities:
* Design, implement and lead customer-focused processes to ensure the SMOG and PSO are ready for a successful product launch.
* Processes will include readiness of the SMOG, Customer Support, Customer Experience, materials and logistics as well as early indicators of the product quality in the field.
* Work cross-functionally to maintain and drive product launch activities and schedule, ensuring all teams in SMOG and PSO deliver their milestones in a timely manner.
* Advocate for SMOG and PSO requirements within RL to deliver the best customer experience.
* Present weekly launch readiness updates within RL and SMOG/PSO.
* Identify Key Process Indicators, risks, and mitigations for successful product launch, measuring and regularly communicating them in a data driven manner.
* Work efficiently to resolve any roadblocks to launch, bringing the team together to collaborate and execute on action items.
* Work with cross-functional teams to take action on the data to help maximize consumer delight and reduce quality issues.
* Continue to track the product after launch to implement lessons learned and process improvement to future products.

Minimum Qualifications:
* Bachelor or Master's degree in Engineering, Operations, Supply Chain Management, or a related field.
* 2+ years of experience in New Product Introduction and/or Customer Service.
* Experience in new product introduction in the high tech space, driving projects with results.
* Experience of driving new product introduction projects with verifiable results.
* Knowledge of customer service operations, consumer warranty policies and repair operations.
* History in devising and tracking data driven processes.
* Ability to think strategically, continually innovating against the marketplace and customers' needs, with an analytical mindset and ability to focus on details to drive operational excellence.
* Experience communicating and facilitating, and presenting robust, evidence-based solutions.
* Communication, problem solving, and collaboration skills.

Preferred Qualifications:
* Strong experience building cross-functional relationships at all levels of the organization.
* Experience in driving results, motivate, and instill a sense of urgency in others.
* Experience in a leadership position and achieve results with minimal supervision.
* Experience driving Enterprise programs.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222228 when responding to this ad.

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