Benefit Advisor in Lincolnshire, IL at BCforward

Date Posted: 3/25/2020

Job Snapshot

Job Description

Benefit Advisor

BCforward is seeking a highly motivated and experienced Benefit Advisor

Job Title: ARHS Benefit Advisor (Must Have Life and health Insurance licence reqires)
Location Lincolnshire-IL
Expected Duration:8+ Months

Ability to pass licensing exam and Carrier certifications annually and maintain good standing
* Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospects needs using a need based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plan
* Enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)
* Enrolling retirees will require handling retiree personal baking information including access to HRA funding, banking/financial institution information, and Personal Identifying Information (PII)
* Generate outbound phone calls to pre-set appointments, generate direct to consumer leads, case work and follow-up service calls. Actively listen to identify customer questions and needs, utilize probing questions when necessary
* Meet and/or exceed monthly sales goals and service levels
* Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent
* Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis
* Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations
* Deliver a consistently positive customer experience in a highly ethical and professional manner
* Absorb new information and have the flexibility to adapt to new processes rapidly
* Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Aon Retiree Health Solutions quality standards

Interested candidates please send resume in Word format Please reference job code 104859 when responding to this ad.