Bilingual Call Center Representative in Phoenix, AZ at BCforward

Date Posted: 9/16/2020

Job Snapshot

Job Description

BCforward is currently seeking highly motivated Bilingual Call Center Representative for an opportunity in Phoenix, AZ.

Position Title: Bilingual Call Center Representative

Location : Phoenix, AZ

Duration: 12 Months

Summary :

  • Candidate MUST be bilingual in English and Spanish. Speaking in Spanish is required but writing in Spanish is NOT REQUIRED.
  • The purpose of this position is to assist with the day-to-day operational activities of the Arizona Pregnancy Risk Assessment Monitoring System (PRAMS) by performing administrative tasks, mail merge, and conducting data entry and telephone interviews.
  • Most of the Bilingual Call Center Representative position will include conducting interviews with PRAMS participants in both English and Spanish. These interviews can last up to 45 minutes. After interviews are conducted, data must be accurate entered into the system timely and accurately. In order to successful in this position, management will be looking for candidates with good communication skills (English and Spanish), strong data entry skills, accountability and trustworthiness.
  • Please note, the CDC provides the bilingual interviewer a series of applications and forms to complete. The interviewer is to complete them partially in the presence of a notary. They send a photo copy of their driver's license with the forms to CDC as they will have full clearance and access to the database edits, additions, downloads, etc.

Minimum Education and/or Experience:

  • High school diploma or GED certificate and one (1) year of experience performing office/data entry duties. Fluency in English and Spanish required.

    Knowledge, Skills, and Abilities:

  • Must be computer literate, able to type accurately, and deal with the public in an effective and professional manner.
  • Ability to exercise discretion in handling confidential information. Must have time customer service skills, management skills, organizational skills, and the ability to prioritize assignments.
  • Human Subjects training and PIDS (PRAMS Integrated Data System) training will be provided to the selected individual. Additional training might be required to comply with all grant requirements and guidance.

Specific duties include but are not limited to:

  • Using the PRAMS Integrated Data System (PIDS) to perform data entry, schedule mail and telephone follow-ups.
  • Preparing mailing materials in English and Spanish per PRAMS protocol and ensure 100% accuracy.
  • Entering confidential data in PIDS.
  • Conducting phone calls to PRAMS participants and administering the PRAMS survey in Spanish and English.
  • Maintaining the security and confidentiality of PRAMS data according to the PRAMS protocol.
  • Participating in CDC site visits, trainings, and workshops.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for overthe years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 113130 when responding to this ad.