Bilingual Customer Service Representative in Williamsport, KS at BCforward

Date Posted: 7/31/2020

Job Snapshot

Job Description

Bilingual Customer Service Representative

BCforward is currently seeking highly motivated Bilingual Customer Service Representative in Topeka, KS for an contract opportunity!

Summary:

  • Position Title: Bilingual Customer Service Representative (English/Spanish)
  • Location: Topeka, KS
  • Anticipated start date: ASAP
  • Duration, possible extension: 4+ months contract
Job Description:

* High school education or equivalent.

* Use multiple websites to screen and make determinations about meeting state requirements.

* Responsible for processing applications and files for potential and current providers.

* Data entry of all approved information with expectation of less than a 5% error rate.

* Must manage multiple tasks and be able to function with strict timelines with minimal supervision.

* Superior communication skills both written and verbal.

* Computer proficiency.

* Accuracy in data entry.

Position Description: Position involves processing applications and files for potential and current providers, which involves communicating with the providers to answer questions, resolve issues and clarify information as well as directly with the client to review and get approval on applications and updates

1. What are 3 must have technical skills?

a. Ability to access and retrieve information using a PC

b. A basic understanding of Microsoft Office products.

c. Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.

2. What are 3 must have soft skills?

a. Must be able to maintain confidentiality.

b. Regular and predictable attendance is an essential job function.

c. Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content.

3. What type of individuals excel in your environment and why?

a. The individuals we are seeking are motivated to succeed in a fast-paced environment. They must be able to multi-task, have good written and verbal communication skills, including professional telephone skills, and follow written policies and procedures. An ability to work on assignments with limited instructions from leadership is also helpful.

4. What will your interview process look like?

a. We prefer to interview in person, but since the job requires phone skills, a telephone interview is acceptable.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 110414 when responding to this ad.