Collection Specialist in Bolingbrook, IL at BCforward

Date Posted: 7/31/2020

Job Snapshot

Job Description

Collection Specialist

BCforward is currently seeking highly motivated Collection Specialist for an opportunity in Bolingbrook, IL

Job Role: Collection Specialist

Location: Bolingbrook, IL

Expected Duration: 11 Months Contract

Job Description:

The Collection Network Coordinator performs administrative duties to support the daily operations for clinic and third-party locations working with First Advantage to provide drug, medical services and fingerprint collections for client applicants. The coordinator has responsibility for managing the vendor relationship, setting up new locations, maintaining accurate data of available services, and monitoring of service quality at each clinic or site location. The position requires continuous phone contact with site locations to evaluate service offerings.

Responsibilities and Duties

  • Responsible for the setup and ongoing maintenance of clinic profile information and services within the system database
  • Communicates with clinic locations regarding updates, inquiries for new service offerings and negotiates with sites to work with Client
  • Responds to clinic locations regarding general questions and system access request via the incoming call queue
  • Assists with client escalations regarding donor experiences at clinic locations
  • Triage service request tickets by assigning to the appropriate team member and/or working to resolution
  • Assists with fingerprint escalations and troubleshooting steps to support client needs
  • Recruits and sets up new fingerprint locations, manage site schedules and appointment reschedules
  • Supports the survey process to monitor applicant experience at site locations
  • Monitors turnaround times and service quality through reporting
  • Oversees special projects as assigned

Desired Skills:

  • Ability to work in a fast pace environment with quick deadlines
  • Capable of working in an office or remote setting (home based) with internet and phone access
  • Ability to work overtime as needed

Required Years of Experience:

  • 1-2 years' experience coordinating vendor or partner relationships or multiple projects preferred


  • High School Diploma or GED Equivalency and 1-2 years' of college or technical trade school

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 110395 when responding to this ad.