Collections in Newark at BCforward

Date Posted: 11/7/2019

Job Snapshot

Job Description


BCforward is seeking a highly motivated and experienced Collection Representative in Newark (DE) 19711.

Expected Duration: 06+ Months Contract

Training: 4 weeks; Monday - Friday; 08:00 AM - 05:00 PM

Shift Hours: Must be flexible for ALL of these shifts:

  • Monday - Friday 08:00 AM - 05:00 PM
  • Monday - Friday 10:00 AM - 07:00 PM
  • Monday - Friday 11:00 AM - 08:00 PM

  • Job Description:

    • Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned.
    • Calls are non-routine and require deviation from standard screens, scripts and procedures.
    • May respond to faxes and emails. Must have the ability to communication effectively.
    • Will be referencing account information to assist with questions and determine repayment options.
    • Requires knowledge of the organization, products and/or services.
    • May require advanced problem-solving skills and involve cross selling or up selling other financial products.
    • Typically requires 1 to 3 years of customer services and/or collections experience.

    Required Skills:

    • Requires basic knowledge of the organization, products and/or services
    • Excellent communication and problem-solving skills
    • One year of customer service experience
    • Some understanding of the Inbound Call Center
    • Ability to adapt quickly to change
    • Proven ability to meet and exceed productivity and quality monitoring goals
    • Excellent PC skills
    • Must be a team player
    • Ability to seek solutions for customers in a fast-paced environment

    Desired Skills:

    • 1+ years of telephone sales experience
    • 1+ years of financial industry or mortgage servicing experience
    • Collections experience

    Assessment Required: Customer Service/Call Center Listening Skills assessment. Score MUST be 80% or higher.

    Thank you for your time and consideration. If you are not interested, but you know someone who may be more of a fit for this position, feel free to pass along my information.

    About BCforward:

    BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

    Interested candidates please send resume in Word format Please reference job code 96883 when responding to this ad.

    Job Requirements

    Who to Contact: Kiranmai Sarihaddula Contact Number: +1(317)315-8937 How to Apply: Please send your resume to