Contact Ctr Cust Svc Outbnd II in Maywood Park, OR at BCforward

Date Posted: 8/10/2019

Job Snapshot

Job Description

Contact Ctr Cust Svc Outbnd II

BCforward is currently seeking highly motivated Customer Service Representative for an opportunity in Gresham, OR 97230.

Job Title: Customer Service Representative
Location: Gresham, OR
Expected Duration: 12+ Months (possibly for Contract to perm)
Shift: Sunday - Thursday (12:30 PM to 9 PM) OR Tuesday - Saturday (12:30 PM to 9 PM)

Job Description Summary
The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services

Job Description
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Track, document and retrieve information in call tracking database
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile
High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required

About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs

Interested candidates please send resume in Word format Please reference job code 90766 when responding to this ad.