Customer Care Specialist in Helena, MT at BCforward

Date Posted: 3/25/2020

Job Snapshot

Job Description

Customer Care Specialist

BCforward is currently seeking highly motivated Customer Care Specialist located at Helena Montana

Title: Customer Care Specialist

Expected contract duration: 03+ months(Contract) with extension or permanent depending on performance of the candidate and client needs

Location: Helena Montana

Job Responsibilities:

  • Looking for a detail-oriented individual to join our Quality Assurance Team that performs quality audits on work that is performed by internal departments such as Provider Relations, Call Center, Claims and Program Support in order to meet the contractual obligations to the State client.
  • Listening to recorded calls and evaluating for accuracy based on set expectations.
  • Ensure claims information is entered accurately into MMIS system.
  • Reviewing all Enrollment Broker, Provider Relations entries for accuracy.
  • Ensures productivity meets or exceeds services and quality standards
  • Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.
  • Verify the timeliness of processing claims through document control.
  • Covering for front desk admin as needed.
  • Other duties as assigned

Required Experience:

  • Quality Assurance experience preferred
  • Medicaid or Health Insurance experience preferred
  • Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.
  • Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.
  • Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.
  • Able to embrace coaching and feedback from peers and management.
  • Must have the ability to operate general office equipment, Microsoft Office products as well as specialized software.
  • Follow procedures expected of all staff and act in a professional manner.
  • Typical Hours: Monday through Friday 8 AM to 5:00 PM
  • Some overtime may be required.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs inta full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over years of catering tour customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 104945 when responding to this ad.


  1. Sales Jobs
  2. Customer Service Jobs