Customer Relationship Specialist in Honolulu, HI at BCforward

Date Posted: 11/7/2019

Job Snapshot

Job Description

Customer Relationship Specialist

BCforward is currently seeking highly motivated Customer Relationship Specialist for an opportunity in Honolulu, HI.

Title: Customer Relationship Specialist

Location: Honolulu, HI

Duration: 12 Months Contract

Job Description:

Essential Functions:

  • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
  • Analyze, troubleshoot and resolve device communication, service and supply issues.
  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
  • Understand and utilize contract documentation and participate in process for implementing new client contracts
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
  • Generate client-facing operational reports.
  • Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
  • Must be able to problem-solve.
  • Use of Client-specific web-based tools as it applies to the position.
  • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
  • Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
  • Contribute significantly to the work environment by participating as an effective member of the team.

  • Able to demonstrate competent professional written and verbal communication skills.
  • Demonstrate ability to interact with various levels of customer and internal management personnel.
  • Demonstrate ability to handle and prioritize multiple tasks.
  • Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
  • Ability to demonstrate effective team participation skills.
  • Demonstrated ability to perform problem analysis.
  • Demonstrates ability to work independently and take initiative as required.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite.

  • Bachelor's Degree required.

  • Customer relationship management preferred.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 96819 when responding to this ad.