Customer Service Rep I in Owensboro, KY at BCforward

Date Posted: 3/26/2020

Job Snapshot

  • Employee Type:
  • Location:
    Owensboro, KY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Customer Service Rep I

BCforward is currently seeking highly motivated Customer Services Rep for an opportunity in Owensboro, KY.

Job Title: Customer Services Rep
Location: Owensboro, KY,
Expected Duration: 6+ Months Contract (possibly for extension)
Shift: Monday to Friday (8:00 am - 5:00 pm)

Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact. Will receive 3 weeks of training. Calls will be monitored, and you will be coached based on those monitors. It is a professional environment. There are strict attendance policies.
Qualifications: Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly.
Good keyboard, phone, and PC skills using word processing and spreadsheet software. Effective sales and referral skills. Call Center experience preferred. Professional telephone demeanor.

About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs

Interested candidates please send resume in Word format Please reference job code 104971 when responding to this ad.


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