Customer Service Rep in Irving, TX at BCforward

Date Posted: 3/26/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/26/2020

Job Description

Customer Service Rep

BCforward is seeking a highly motivated Customer Service Rep at Irving, TX location

Expected Duration: 07+ Months

JOB RESPONSIBILITIES:

  • Responsible for providing high quality telephone customer service to customers.
  • Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact.
  • Will receive 3 weeks of training.
  • Calls will be monitored, and you will be coached based on those monitors.
  • It is a professional environment. There are strict attendance policies.

Qualifications:

  • Excellent customer service and communication skills.
  • Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly.
  • Good keyboard, phone, and PC skills using word processing and spreadsheet software.
  • Effective sales and referral skills.
  • Call Center experience preferred.
  • Professional telephone demeanor.

Contact Name: Charan Raju

How to Apply: To apply for this posting please send your resume to charan.raju(@)bcforward.com

About BCforward

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. BCForward's headquarters are in Indianapolis, Indiana and operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCForward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

Interested candidates please send resume in Word format Please reference job code 104976 when responding to this ad.