Customer Service Representative I in Elizabethtown, PA at BCforward

Date Posted: 7/10/2020

Job Snapshot

Job Description

Customer Service Representative I

BCforward is currently seeking highly motivated Customer Service Representative for an opportunity in Elizabethtown, PA 17022!


  • Customer Service Representative
  • Elizabethtown, PA 17022
  • 3 months

Job Requirement:

  • Serve customers by providing product and service information
  • Resolve product and service problems, & order entry.

Customer Service Representative Job Duties:

*Attract potential customers by answering product and service questions; suggest information about other products and services.

*Open customer accounts by recording account information into NetSuite operating system.

*Maintain customer records by updating account information into NetSuite operating system.

*Input orders into NetSuite operating system.

*Resolves product or service problems by clarifying and recording of the customers complaint in NetSuite operating system.

Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.

*Assist with candy packaging needs

*Other job duties as assigned

Customer Service Representative Skills and Qualifications:


  • High school diploma or equivalent
  • General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
  • Ability to read and speak English
  • Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
  • Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.
  • 60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system - NetSuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
  • 20% Problem solve as related to the service and sales function of the role.
  • 20% Assist with special orders, & projects.

Other Requirements

- Read, write, and speak English clearly.

- Exercise general computer knowledge/skills. Must be proficient with Microsoft Office software and have the ability to learn specific job-related software solutions.

- Ability to assist customers and represent Cargill Cocoa & Chocolate ethically and at a high-quality level.

- Work in a fast-paced environment

- Work with a diverse team

- Demonstrate dependability and a positive attitude

- Scheduled shift hours between 8am-6pm. Work additional hours and Saturdays as needed

- Ability to write neatly and have good organizational skills

- High School diploma or equivalent (minimum)

- 2-year associate degree in related field (high want)

- Customer Service/call center experience - 2 years

- Strong organizational and prioritizing skills

- Excellent communication skills

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 109224 when responding to this ad.


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