Customer Service Representative II in Wichita, KS at BCforward

Date Posted: 6/25/2020

Job Snapshot

Job Description

Customer Service Representative II

BCforward is currently seeking highly motivated Customer Service Representative for an opportunity in Wichita, KS 67202


Job Title: Customer Service Representative

Location: Wichita, KS 67202

Expected Duration: 6 Months

Essential Duties/Responsibilities:

Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.

Customer service experience required.

Candidate must be able to multitask. Will have multiple customer calls and will need to look into the information to supply correct feedback. May have up to 30 customers at one time. SAP or Salesforce would be a plus but not required.

This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.

Support senior customer service team members with day to day issues.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:

Possesses a basic understanding of customer service practices and procedures.

Sound judgment and decision making skills.

Strong oral and written communication skills.

Ability to problem solve.

Ability to adapt and learn in a changing work environment.

Team work and a positive attitude is a must.

Knowledge of Microsoft Office Products.

Must have dependable internet connection during work from home timeline.

Must be able to work on multiple issues at one time and follow back up accordingly

Must be able to work from home with minimal distractions and train remotely.

Additional Preferred Experience/Qualifications:

Customer service experience.

Experience with Order Management Systems.

Associates degree in business or related field.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 108487 when responding to this ad.


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