Customer Service Representative in Hagerstown, MD at BCforward

Date Posted: 6/26/2020

Job Snapshot

Job Description

BCForward is looking for qualified Customer Service Representatives in the Hagerstown, MD area! This person ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires, Follows up with clients to ensure that they are satisfied with the company product or service.

Schedule - WORKING DAYS:
11:30- 22:00 SMTW
11:30 - 22:00 WRFY
08:00-16:30 SMTFY
08:00-16:30 SMTFY
08:30-19:00 SRFY
08:00-16:30 TWRFY

Job Requirements

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions


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