Customer Service Representative in Garden City, ID at BCforward

Date Posted: 6/26/2020

Job Snapshot

Job Description

Customer Service Representative

BCforward is currently seeking highly motivated Customer Service Representative located at Boise ID

Title: Customer Service Representative

Expected contract duration: 24+ months with possibility of extension or Permanent

Location: Boise ID

Job Description & Responsibilities:

  • Provide professional solutions to Client end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with Client and/or its representatives, and complaints regarding an authorized dealer or channel.
  • Entry: Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.

Required Experience:

  • Bachelors degree or equivalent experience and/or 1-2 years related experience or Masters degree.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.



Interested candidates please send resume in Word format Please reference job code 108494 when responding to this ad.