Customer Service Representative in Newark, DE at BCforward

Date Posted: 11/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Newark, DE
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Customer Service Representative

Role: Collections

Location: Newark, DE 19711

Expected Duration: 6 Months


Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.

Typically requires 1 to 3 years of customer services and/or collections experience.

Required Skills:

* Requires basic knowledge of the organization, products and/or services

* Excellent communication and problem-solving skills

* Solid understanding of the Inbound Call Center

* Ability to adapt quickly to change

* Proven ability to meet and exceed productivity and quality monitoring goals

* Excellent PC skills

* Must be a team player

* Ability to seek solutions for customers in a fast-paced environment

* 1+ years of customer service experience

Desired Skills:

* 1+ years of telephone sales experience

* 1+ years of financial industry or mortgage servicing experience

* Collections experience

*Please include military (active or reserve) and any college education, regardless of experience. Please include retail, store, restaurant experience as well for all applicants.

How to apply: Please forward your resumes

Interested candidates please send resume in Word format Please reference job code 96882 when responding to this ad.