Customer Technical Specialist in Irvine, CA at BCforward

Date Posted: 11/7/2019

Job Snapshot

Job Description

Customer Technical Specialist

BCforward is seeking a qualified Test Engineer, at Irvine, CA.

Position Title : Test Engineer

Expected Contract length : 7 Months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : Irvine, CA

Summary:

Provides technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).

Job Responsibilities:

  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
  • Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
  • Resolves problems or contacts more senior technical support as necessary.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
  • May perform basic PC, PBX, and network software programming.
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Skills:

  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:

  • Bachelor's degree in computer science or related field or equivalent training/education required.
  • 8-10 years' experience required.
About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 96617 when responding to this ad.