Desktop Analyst in New York, NY at BCforward

Date Posted: 6/29/2020

Job Snapshot

Job Description

Desktop Analyst

BCforward is currently seeking highly motivated Techforce Analyst- Remote for our client based in NY - New York City.

Position Title: Techforce Analyst

Location: Remote

6 months with possible extension

Job Description:

  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
  • User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
  • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Gapps, Browsers, etc.).Access management.
  • Understanding and adhering to security policies and corporate best practices.
  • Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Partnering with senior members of the team to learn new skills, ask for help, and escalate as needed.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
  • Training team members in formal and informal settings.
  • Customer and technical support processes. ITIL and Software Release Management processes and practices with internal and external partners.

Required Skills:

  • 2 years of experience in a desktop support function at a large enterprise
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends.
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required

Desired Skills:

  • BA/BS Degree
  • 1-3 years previous.
  • Excellent verbal and written technical documentation skills
  • Polycom and Video Conferencing solutions experience Linux support experience Knowledge of Cisco software and hardware Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication).
  • Ramp up quickly into a solid, productive member of the team.
  • Knowledge of commonly used concepts, practices, and procedures of systems administration and support, and can resolve a variety of basic to moderately complex issues.
  • You are able to provide analysis of business processes and related support requirements. Meet defined commitments and deadlines.
  • Multiple complex incidents for a large case volume and backlog with competing priorities. Applying known documented solutions and processes taking work items through to completion in a self directed manner.
  • Phone Support Analysts (9), Provisioning Analysts (44), Front Office / TF Bar Analysts (37),

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 95205 when responding to this ad.