Help Desk Technician in Indianapolis, IN at BCforward

Date Posted: 7/23/2019

Job Snapshot

Job Description

Help Desk Technician

BCforward is seeking a highly motivated and experienced Help Desk Technician.

Purpose of Position:

To provide effective, timely, and professional resolution to customer service requests from internal staff of the Supreme Court and its Office of Judicial Administration. Position provides a wide range of customer services and user support of hardware, software, local area networks, telephony, security, and training. This position reports to the Appellate Court Technology IT Service Manager.

Essential Duties/Responsibilities:

This position assists users by investigating and analyzing technology problems, developing and implementing solutions, and clearly communicating with users throughout the process. The position provides:

  • Hardware support for staff in State House and at 251 N. Illinois St., including installation, and troubleshooting of computers, printers, scanners, and a variety of peripherals;
  • Support for desktop software, including Windows, Office Professional Plus, Adobe Acrobat DC, RightFax, and Odyssey case manager;
  • Support for Office 365, including Microsoft Teams, SharePoint, and Skype for Business;
  • Visibility to service requests using Jira Service Desk software; and
  • Management of fixed asset inventory of hardware and software.

    Skills Requirements:

    Associates degree in Computer Science, Information Systems, or related field and five (5) years of professional experience in a technology-related position OR Bachelor's degree and three (3) years of related professional experience.

  • High level of proficiency in Microsoft Office Professional, Office 365, and Adobe Acrobat DC;
  • Significant experienced in installing and maintaining hardware and software programs;
  • Advanced troubleshooting experience with desktop software applications, access permissions, software, and hardware issues;
  • Proven success in identifying and solving complex problems independently;
  • Relevant technical certification(s) (e.g., CompTIA A+, MCSA/MCSE, CISSP);
  • Experience with tracking of requests using help desk ticketing system, preferably Jira Service Desk;
  • Experience with Odyssey case management system is preferred, but not required;
  • Demonstrated ability to work with changing priorities and tight time frames;
  • Excellent analytical and problem resolution skills;
  • A customer service approach and proven ability to work with a variety of people with various levels of computer knowledge and skills; and
  • Excellent verbal and written communication skills, with demonstrated ability to provide technical information in a way that the user understands.

About BCforward

BCforward is a minority owned recruiting, consulting and staffing firm headquartered in Indianapolis with offices in 17 states and clients globally. The company was founded in 1998 and is currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Our team of dedicated staffing professionals have placed thousands of talented people over the 18 years, with retention rates that are consistently higher than the industry average. For more information, visit

Interested candidates please send resume in Word format Please reference job code 89657 when responding to this ad.