Help Desk Technician in Indianapolis, IN at BCforward

Date Posted: 7/28/2020

Job Snapshot

Job Description

Help Desk Technician

BCForward is currently seeking highly motivated Help Desk Technician for our client based in Indianapolis, IN.

  • Position: Help Desk Technician
  • Location:Indianapolis, IN
  • Duration:6 Months contract to Hire

Essential Duties/Responsibilities:

  • Technicians will be required to provide phone and queue support and perform primary trouble-shooting for all in-coming calls and tickets relating to; active directory and voice mail passwords, as well as network and telecommunications issues. Trouble-shooting includes but is not limited to remoting into customer's machine.
  • Create trouble tickets for all phone calls received relating to active directory and voice mail passwords, as well as network and telecommunications issues.
  • Maintain documentation relating to active directory and voice mail passwords, as well as network and telecommunications issues.
  • Other duties as assigned.

Job Requirements:

  • Technicians will be required to have knowledge of the Microsoft Office suite and Internet Explorer.
  • They will need knowledge of Remote Desktop Protocols and working knowledge of PC hardware and Operating systems.
  • Technicians will also be required to have a base understanding of Active Directory and RACF.
  • Additionally the technician will need to possess and demonstrate problem determination and resolution skills.
  • They will need good communication skills, both written and verbal and the ability to maintain these skills in a high pressure environment.

About BCForward:
BCForward began as an IT business solution and staffing firm. Founded in 1998, BCForward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCForward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCForward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCForward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCForward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 110191 when responding to this ad.