Loan Collector/Call Center Collections in Naperville, IL at BCforward

Date Posted: 9/15/2020

Job Snapshot

Job Description

BCforward is currently seeking highly motivated Loan Collector/Call Center Collections for our client based in Naperville, IL 60563.

Job Title: Loan Collector/Call Center Collections
Location: Naperville, IL 60563
Anticipated start date: 9/15/2020 (ASAP)
Expected Duration: 6 months with possible extension

Hours: as follows

1 Late nights per week 11am to 8pm

2 days per week 8am to 5:30pm

Friday 8am - 5pm

Must work every Other Saturday 8am - 4pm

** On the week the agent works on a Saturday, they will have a day off during the week **

Job Description:


-Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.

-Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives)

-Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area Familiarity with Auto Dialers and dialing platforms

-Excellent oral and written communication skills

-Strong interpersonal skills

-Strong customer service orientation (1-3 years)

-Keen analytical skills

-Attention to detail


-Negotiation and skip tracing skills


-Effectively deal with change and shifting priorities

-Strong and decisive problem solver

-Proven ability to work effectively in a fast paced and stressful environment

-Proven ability to multi-task, prioritize workload and meet deadlines

-Proficient knowledge of function-specific software and computer programs

-Ability to work independently

EDUCATION: High School Diploma'

TRAINING: 2 to 3 week training course (collectors and skip trace agents will be training together)

About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 113077 when responding to this ad.