Mobile Phone Technical Support in Florham Park, NJ at BCforward

Date Posted: 3/26/2020

Job Snapshot

Job Description

Mobile Phone Technical Support

BCforward is currently seeking highly motivated Mobile Phone Technical Support for an opportunity Florham Park, NJ 07932

Job Title: Mobile Phone Technical Support

Location: Florham Park, NJ 07932

Expected Duration: 6 Months

Shift Timings: General Shift (Mon-Fri)

Job Description:

  • Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.
  • Strong administrative skills
  • Experience using Microsoft Excel - includes the beginner and some intermediate Excel topics.
  • Critical thinking skills and problem-solving ability
  • Time management skills, Microsoft Outlook experience.
  • Working as part of a team of people, have experience in a business environment as a Team player
  • Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
  • Ability to multi-task and work in a fast-paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.
  • Ability to learn phone activation instructions and visualize the screen that the End User should see and walk a person through the phone activation screens while speaking to them on the phone and/or in person.

Duties and Responsibilities of a Mobile Phone Administrator:

  • Provide basic end user support for Client Cell phone activations (following detailed instructions, training will be provided), including the Client email setup on phones.
  • Work with Excel spreadsheets to prepare weekly cell phone orders to Wireless Carriers, to be rolled out at a future date. (This is the main resource for user list to order, track and keep up to date. Accuracy and consistency are critical.)
  • Handling Client IT Ticket system (gAHD) request and incident tickets. These are for additional orders that are not included in the Excel spreadsheet.
  • Ordering phones and accessories through vendor portals
  • Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.
  • Send Emails with delivery and activation instructions to end users
  • Update new equipment in Client Billing system

If you are selected for this position, this position requires candidates to complete a background check and drug screen/physical.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 103764 when responding to this ad.