Service Desk Specialist in Quantico, VA at BCforward

Date Posted: 11/7/2019

Job Snapshot

Job Description

Service Desk Specialist

BCforward is currently seeking highly motivated Service Desk Specialist for an opportunity in Quantico, VA, 22135!

Position Title : Service Desk Specialist

Expected Contract length : 03+ Months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : Quantico, VA, 22135

Clearance Level : Secret


  • Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues
  • Open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
  • Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
  • Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets.
  • Including a certification in a process-based platform including programs equal to ITIL, HDI, CeBIT, Lean Six, Six Sigma ,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. IAT II
Education Experience:

  • High school Diploma or General Equivalency Diploma (GED)
  • 3 years

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 96856 when responding to this ad.