Windows Support Engineer in Tampa, FL at BCforward

Date Posted: 6/25/2020

Job Snapshot

Job Description

Windows Support Engineer

BCforward is currently seeking highly motivated Windows Support Engineer for an opportunity in Tampa, Florida, USA (On site)!

Summary of Position: The Windows Support Engineer I shares responsibility in the design, development, support, and administration of our Cloud Systems' virtualized infrastructure. The position will be responsible for solving support issues escalated beyond the Service Desk, and managing and delivering small-scale projects. The Windows Support Engineer I must have a strong technical background with at least seven years of enterprise IT experience, adhering to ITIL practices, providing technical issue resolution and root cause corrective actions, and communicate with various levels of organizational and customer leadership. The Windows Support Engineer I will form key relationships with stakeholders, business leaders, and technical project teams to successfully drive Concerto Cloud Services based projects to completion.

  • Windows Support Engineer
  • Tampa, Florida, USA (On site)!
  • 06 Months with possibility of extension

Job Description:

The Windows Support Engineer I will be expected to participate in team building and to develop team and customer relationships. The Windows Support Engineer I will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The Windows Support Engineer I will be expected to be a Peer Partner to newly hired team members. The Windows Support Engineer I reports to the Director, Technical Operations.

Key Responsibilities:

  • Reviewing and resolving customer related support tickets that are escalated to the engineering level.
  • Respond to internal tickets and resolve issues related to Concerto Cloud Services Platform.
  • Leverage Microsoft Powershell to develop and execute reputable tasks.
  • In the event critical customer support issues arising, quickly gather peer team members to review and brainstorm solutions.
  • Subject matter expert in Windows Server OS support & administration, including configuring, maintaining, and resolving RDS, IIS, DFS, DHCP, DNS, Failover Clustering, and AD.
  • Troubleshoot and resolve performance related issues.
  • Conduct root cause analysis, setup monitoring mechanisms, propose and implement permanent solutions.
  • Be an activate participant and contribute to brainstorming and planning activities.
  • Operation in a 24x7x365 environment which includes periodic 24x7 weekly on-call rotations
  • Culture and Values
  • Demonstrates behaviors evident of Concerto Culture and Values.
  • Value People - We recognize people as individuals and develop relationships built on trust and respect. As evident by caring for other, being flexible and following through.
  • Honesty & Integrity - We are always truthful and maintain high ethical standards. As evident by asking for help and admitting mistakes.
  • Accountability - We take action, proactively hold ourselves accountable and are committed to quality and excellence in everything we do. As evident by delivering quality work and having a sense of urgency.
  • Servant Leadership - We purposefully and selflessly serves the needs of others to help them reach their full potential. As evident by asking how I can help and showing a willingness to learn.
  • Teamwork - We recognize the collective power of our time, talent and resources. As evident by trusting others and communicating constructively.
  • Entrepreneurial Spirit - We encourage creativity and risk-taking, empower decision making, promote continuous learning and give back to our local communities. As evident by being curious and willing to fail.

Minimum Requirements - Education, Skill & Abilities:

  • Bachelor's degree in Business, MIS, Computer Science or equivalent experience
  • Minimum 7 years' experience troubleshooting advanced virtualized environments in Windows Server
  • Subject matter expert in Windows Server OS support & administration in either Windows 2012 or Windows 2008
  • Intermediate understanding of related storage technologies e.g. SAN, NAS using block storage, NFS and ISCSI
  • Intermediate use of HA/DRS functionality
  • Enterprise disaster recovery experience
  • Comprehensive understanding of ITIL practices
  • Experience leading technical projects or programs
  • Experience supporting a 24/7 hosted environment and meeting the accompanied SLAs and T&C's
  • Extensive project management experience with leading projects from planning to delivery
  • Experience leading, mentoring, and developing junior Systems Engineers
  • Must be comfortable working in fast pace and dynamic environment with high visibility
  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
  • Proficient in Microsoft Office applications
  • Excellent communication and relationship building skills
  • Excellent problem solving and analytical skills
  • Strong time management and organizational skills
  • Valid Driver's License required

Preferred Requirements- Education, Skill & Abilities:

  • Master's Degree in Business, MIS, Computer Science or equivalent experience
  • MCITP, MCSA, MCSE, or VCP preferred
  • Knowledge in one or more of the following areas: VMWare vSphere, VMWare View, Citrix XenApp/XenDesktop, Microsoft Hyper-V, F5 BIG IP, and/or Citrix Netscaler.
  • Understanding of Networking with Virtual Distributed Switched, Port groups, VLANs

Working Environment:

  • Office Environment
  • Minimal Travel (Up to 10% a year)

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 108457 when responding to this ad.