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Call Center Representative at BCforward

Call Center Representative

BCforward Baton Rouge, LA Contractor
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BCforward is seeking multiple highly motivated and experienced Call Center Representative for an opportunity in Baton Rouge, LA!

* Answers telephones and responds to basic customer questions using established methods provided in training.
* Records call on account history record with details and results of the inquiry

Job Title: Call Center/Customer Service RepresentativeLocation: Baton Rouge, LA 70809 (onsite training then remote work must be in Baton Rouge)

Location Hours: Mon-Fri 7:00am - 6:00 pm

Job Description Summary
  • Provider Enrollment Call Center Specialist
  • Responds to basic customer inquiries and requests

Basic Qualifications

  • High school diploma or G.E.D.
  • Customer service or other telephone experience
  • Experience working with fax machines, scanners, computer software, and telephone technology
  • Experience working with and skilled in help desk services preferred

Other Qualifications

  • Medicaid, Medicare, insurance and/or healthcare knowledge a plus
  • Proficient with virtual meeting and chat applications such as Zoom, Team, Skype, and Facetime
  • Good communication skills
  • If offered the role, this position will require employment screens, employment screens typically background check

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 129406 when responding to this ad.


Recommended Skills

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Job Snapshot

Employee Type



Baton Rouge, LA

Job Type

Customer Service


Not Specified

Date Posted

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