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Call Center Representative at BCforward

Call Center Representative

BCforward Plano, TX Contractor
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Job Title: IT Help Desk/Technical Solutions Rep/Service Desk Location: Plano, TX 75024Hours: 24/ 7(1st, 2nd , and 3rd shift available) Job Description:
  • Required to provide superior customer service in a contact/call center/help desk environment.
  • Required to answer general and technical questions from end-users regarding navigation of government websites in a leveraged environment supporting multiple accounts.
  • Provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence.
  • Handle questions and concerns with the highest degree of courtesy and professionalism.
  • Required to communicate with end-users using web-based tools regarding navigation
  • Required to accurately document all correspondence with end-users; thus a high proficiency in typing and grammar is a must.
  • Gain feedback from customers about computer usage.
  • Seeking friendly customer service professionals, who enjoy helping people.
  • The candidate will have a tactful manner and ability to effectively deal with difficult situations.


  • To adequately perform the duties of the job, individuals must possess a minimum of 6 month customer service experience.
  • If offered the role, this position will require employment screens, employment screens typically background check and drug screen.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.



We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 110101 when responding to this ad.


Recommended Skills

Professional Attitude
Customer Service
Call Centers
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Job Snapshot

Employee Type



Plano, TX

Job Type

Customer Service


Not Specified

Date Posted

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