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Customer Service Representative at BCforward

Customer Service Representative

BCforward Wichita, KS Contractor
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Customer Service Representative

Job Title: Customer Service Representative
Job Location: Wichita, KS 67220 / Currently all staff is working remotely from home until further notice
Job Duration: 12 Months
Shift Hours of Operation: M - F 8:00am - 5:00pm

Business Casual - Jeans allowed - No Tennis shoes or flip flops.

  • Training will be virtual on Microsoft Teams with screen share.
  • There will be process guides to follow.
  • Likely manager will ship laptop and monitor, mouse, keyboard to candidate. Candidate needs to have Wi-Fi available at home (cannot work from public place)
  • SAP/ERP required. Looking for candidates that have more technical experience in order management.

Essential Duties/Responsibilities:

  • Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.
  • This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
  • Support senior customer service team members with day-to-day issues.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:

  • Possesses a basic understanding of customer service practices and procedures.
  • Sound judgment and decision-making skills.
  • Strong oral and written communication skills.
  • Ability to problem solve.
  • Ability to adapt and learn in a changing work environment.
  • Teamwork and a positive attitude is a must.
  • Knowledge of Microsoft Office Products.
  • Must have dependable internet connection during work from home timeline.
  • Must be able to work from home with minimal distractions and train remotely.

Additional Preferred Experience/Qualifications:

  • Customer service experience.
  • Experience with Order Management Systems.
  • Associates degree in business or related field.

Interested candidates please send resume in Word format Please reference job code 125074 when responding to this ad.


Recommended skills

Decision Making
Working Remotely
Sap Erp
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Customer Service Representative
Estimated Salary: $63K

Job Snapshot

Employee Type



Wichita, KS

Job Type

Customer Service


Not Specified

Date Posted

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