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CX Lead job in Miami at BCforward

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CX Lead at BCforward

CX Lead

BCforward Florida, FL Contractor
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CX LeadBCforward is currently seeking highly motivated CX Lead in Elk Grove/Tampa/Jacksonville/Irving/San Antonio
We place consultants for end clients all over USA. Job Title: CX LeadDuration:12 MonthsLocations: Elk Grove/Tampa/Jacksonville/Irving/San Antonio Job Description:The candidate should have the ability to multitask, and think out of the box, and lead initiatives with little direction. The candidate will be responsible for driving new initiatives for our employees and customers and should be a self-starter. Developing strong relationships with business partners will be key to the success of candidate. Key Responsibilities* Help develop interaction strategy among all lines of business to aid the success of defined Business Champions, driving impact to KPIs such as NPS, complaints and Call volumes* Partner with team to engage business stakeholders in CX initiatives, provide them necessary information on strategies, and have planned action items to drive awareness within teams* Coordinate with senior leadership on pain point adoptions for Business Champions and own process to formulate a path to resolution. Track and monitor progress of implementations.* Create presentations and present to senior stakeholders on CX initiatives related to Client Obsession. Gain senior buy in for initiatives by partnering to create business cases focusing on Client Obsession. Candidate Qualifications* Passion for making the lives of customers easy* Determination to affect large culture change* Execute engagement strategies using a multi-channel approach* Strong background in consulting and strategy development.* Demonstrated track record of collaboration across multiple, disparate internal business groups, with the ability to build strong networks and relationships both internally and externally* Excellent communication skills and ability to communicate and present to stakeholders in all levels of the organization* Strategic thinker with ability to influence others across the organization* Strong sense of accountability, decisiveness, proactivity, and intellectual curiosity with the ability to work independently and take ownership* Bachelor's degree with 7+ years of relevant experience (in Customer Experience, Operations, Marketing or Product Development) About BCforward:BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs."We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration."

Interested candidates please send resume in Word format Please reference job code 132575 when responding to this ad.


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Job Snapshot

Employee Type



Florida, FL

Job Type

Business Development


Not Specified

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