Desktop support job in Alpharetta at BCforward

Desktop support
BCforward is seeking a highly motivated and experienced Desktop support in Alpharetta GA.

Position Title : Desktop support
Expected Duration : 12+ Months with possibility of extension or Permanent
Location : Alpharetta GA


Job Description:

• Will work in the Computer Café as a member of a 3 person Desktop support team
• Work with walkup customers as well as appointments to resolve issues with the laptops/user accounts/corp desktop components.
• Work with Site network printers, AV equipment, and peripherals. (headsets/monitors/ docking stations, etc)

Job Responsibilities

• Customer Service skills - best case would be someone who has worked on a computer café or walkup service center
• Knowledge of desktop components
• Windows 10 operating system
• O365, Outlook, skype, etc
• Microsoft app (Word,Excel, PPT, etc)
• Troubleshooting laptop and desktop hardware
• Installing images on laptops
• Network printers knowledge
• Excellent oral and written communication skills with solid collaboration and negotiation skills
• Excellent organizational and time management skills
• Experience in supporting large or multiple production and plant environments from an IT systems perspective
• Experience managing multiple on-site, off-site and vendor sourced service teams
• Proven ability working directly with clients to identify and resolve technical incidents
• Analyse and problem solve a variety of highly technical issues and ensure incidents are addressed and resolved in a timely fashion

Job Requirements:

• Provide technical and operational leadership, management and oversight of site support infrastructure for the global business
• Analyse and problem solve a variety of highly technical issues and ensure incidents are addressed and resolved in a timely fashion
• Provide operational direction and management of multiple on-site and off-site ITS resources and vendor service providers
• Interface with ITS architecture and application teams to understand current and future needs for site support solutions and develop/translate infrastructure requirements
• Manage the initial and on-going provisioning of laptops; setup, configuration, imaging, computer repair, local server maintenance
• Ensure day-to-day operational support for infrastructure technologies that include supplier management activities, business continuity, and overall service delivery support for change, incident, and problem management activities

About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 129108 when responding to this ad.

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