Help Desk/ Training Coordinator job in Conway at BCforward

BCforward is currently seeking highly motivated Help Desk/ Training coordinator at Conway, AR

Position Title : Help Desk/ Training coordinator

Expected Contract length : 10+ months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : Conway, AR

Job Description:

Essential Job Functions

• Ensures inquires and issues escalated from ODM helpdesk are researched and resolved in compliance with state-defined SLAs
• Trains Contractor staff to ensure knowledge of program policy, benefits, services, financial management functions, administrative procedures and the solution's system
• Trains ODM helpdesk staff on solution to ensure claim, prior authorization, and encounter inquiries are effectively researched and resolved
• Executes quality review of resolution staff to ensure adjudication rules are understood and followed

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business, software engineering, computer science or related field preferred
• Six or more years of product design and support experience
• Experience working with software design, software development life cycle, and development methodologies and implementation
• Experience working with product systems design principles
• Experience working with appropriate programming languages, operating systems, hardware and software
• Experience working with company application development policies and procedures
• Experience working with company software and hardware products and related business issues that may impact overall business plans

Other Qualifications

• Good analytical, problem solving, creative thinking and design skills applicable to multiple products
• Good communication skills to communicate with application developers, customers, support personnel and management
• Mentoring and training skills to guide and direct work of less experienced specialists
• Ability to handle multiple tasks simultaneously and switch between tasks quickly
• Ability to work independently and as part of a team

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 124276 when responding to this ad.