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IT Helpdesk/Technical Support at BCforward

IT Helpdesk/Technical Support

BCforward Nashville, TN Contractor
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IT Helpdesk/Technical Support

BCforward is seeking a highly motivated and experienced IT Helpdesk/Technical Support at Nashville, TN 37201

ESSENTIAL FUNCTIONS:

  • Provide first-level remote IT services or assist in the delivery of higher-level services to our customers.
  • Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed.
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems.
  • Ability to resolve standard documented problems with minimal assistance.
  • Take ownership for customer problem resolution.
  • Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
  • Identify customer-training issues on standard and non-standard products.
  • Able to contribute to technical discussions with other team members and contributes to the decision-making process.

SKILLS:

  • Able to demonstrate good customer service skills
  • Able to demonstrate proficiency with Helpdesk tools, Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
  • Able to demonstrate basic hardware and software trouble shooting skills
  • Able to demonstrate good problem solving & critical thinking skills
  • Able to demonstrate ability to work with minimum supervision
  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications, etc.)
  • Able to demonstrate willingness to work as a team player
  • Able to demonstrate good organizational skills and ability to attend to details
  • Ability to travel as required

EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred

EDUCATION:

* Minimum: High School Diploma or equivalent

* No less than one entry level certification (A+, N+, or OEM vendor certification)

EDUCATION VERIFICATION: Yes

Location: Nashville, TN 37201

Expected Duration: 1 Year contract with strong possibility of extension.

Wage: Hourly, W2

Who to Contact: Nick Johnson.

About BCforward

BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on?time delivery of on?budget solutions to their IT?centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 131241 when responding to this ad.


 

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Job Snapshot

Employee Type

Contractor

Location

Nashville, TN

Job Type

Information Technology

Experience

Not Specified

Date Posted

04/27/2021
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