BCforward is currently seeking highly motivated Operational Assistant for an opportunity in Reading, MA 01867.

Position Title: Operational Assistant
Location: Reading, MA 01867
Expected Duration: 4 months - contract to hire
Shift: M-F - 8 am to 4 pm

Job Summary
Provides technical administrative and communications support to the client division. Assists with development and promotion of customer programs concerned with demand and energy reduction goals.

Illustrative Work Activities:
* Assists in the development and promotion of marketing strategies, targeted outreach programs and other applicable services for client's customers to meet demand and energy reduction goals that benefit the customer as well as supports the optimization of the electric system and power supply portfolio. Keeps supervisor aware of public concerns and requests.
* Responsible for the completion of the monthly rate comparison.
* Acts as an initial liaison for new commercial customers with Customer Service, Engineering and Operations and client department. Responsible for obtaining load information and developing customer deposits as well as providing customer with client terms, conditions, and contact information. Works in conjunction with customer service to provide new residential customers with client terms and conditions.
* Prepares all purchase requisitions for the division. Assists in generating auditing reports, budgets, etc. Performs management scheduling functions.
* Programs data collection and configurations for presentation. Maintains databases.
* Assists in the coordination of special events and functions for internal and external customers including visits, tours, presentations, and meetings.
* Assists Communications Manager with projects. Provides limited coverage in his/her absence including preparation of press releases. Keep open communications between departments.
* Develops and implements consistent and timely, internal, and external website updates to accurately reflect current programs/configurations.

Minimum Qualifications
Bachelor's degree in Communications or related degree, as determined by the client.

Experience:
Three years of experience related to public relations, community relations or customer accounts in an electric utility.

Knowledge, Skills and Abilities:
Understanding of customer relations, marketing, business program development, business finance and customer accounts. Possesses knowledge or be capable of learning of electric utility fundamentals, technical utility aspects related to Integrated Resources, including power supply, risk management, key accounts, customer programs and public relations. Effective oral, written and communication skills to facilitate development of materials for internal and external audiences (employees, customers, newspapers, and boards). Strong computer software skills to facilitate development internal and external web updates, Excel formulated spreadsheets, project scheduling, Power Point, SharePoint, and desk top publishing. Familiarity with social media and websites.

Judgment and Initiative:
Demonstrates professionalism when addressing customers and refers complex and politically sensitive issues to appropriate supervisor. Ability to accurately delineate client customer programs in public settings and provide appropriate feedback to Division manager to improve customer relations. Multi-task oriented, able to set priorities, manages time and completes assigned work in a timely manner under deadline pressures. Maintains current CDP plan.

Manual Skills:
Strong typing skills. Ability to operate computers, scanners, printers and other related equipment and tools in the performance of this position.

Skills:
Administrative, Required5Years | Environmental - Energy - Power Utility Experience, Required5Years | MS Office Suite - Especially Excel, Required5Years | Spreadsheets, Required5Years

Interested candidates please send resume in Word format Please reference job code 120745 when responding to this ad.