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PC/Printer Field Technical Support at BCforward

PC/Printer Field Technical Support

BCforward Madison, WI Contractor
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PC/Printer Field Technical SupportBCforward is seeking a highly motivated and experienced PC/Printer Filed Technical Support at Madison WI Title: PC/Printer Filed Technical SupportExpected contract duration: 06+ months with possibility of extension or Permanent Location: Madison WI Required Experience:
  • 2+ years desktop support experience
  • Tier 2+ troubleshooting
  • Command Line familiarity
  • Group Policy
  • Scripting / PowerShell experience a plus
  • Experience with patch management
  • ServiceNow experience a plus
Job Description:
  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody. Basic inventory management.
  • To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10), Windows Administration and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
  • Basic printer troubleshooting and maintenance for all office printers including daily/weekly/monthly print request processing for high capacity printers.
  • Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic
  • information.
  • Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures.
  • Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance by updating information and changes as directed.
About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 131376 when responding to this ad.


 

Recommended Skills

Installations (Computer Systems)
Maintenance
Administration
Software Applications
Management
Complex Problem Solving
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Job Snapshot

Employee Type

Contractor

Location

Madison, WI

Job Type

Information Technology

Experience

Not Specified

Date Posted

04/28/2021
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