Care Engagement Specialist 1 - 210938

Care Engagement Specialist 1 - 210938

Bcforward is looking for - Care Engagement Specialist I- location Indianapolis, IN 46204
Job Description - Care Engagement Specialist I

Worksite: 550 North Meridian Street, Indianapolis, IN 46204
Number of Openings: 3
Assignment Duration: 12 months (possible extension or conversion)
Schedule: Monday-Friday, 9:00 AM-6:00 PM (Orientation: 8:00 AM-5:00 PM)
Pay Rate: $23.00/hr
Start Date: January 4, 2026
Onsite/Remote: Indianapolis office (not remote)

Position Title: Care Engagement Specialist I

Position Purpose

The Care Engagement Specialist is responsible for supporting the organization's goals related to Health Needs Screenings (HNS), preventive service appointments, member outreach campaigns, and education on health plan benefits. This role engages directly with members to increase healthcare adherence, reduce barriers to care, and ensure members understand and utilize available benefits.

The specialist will make outbound and receive inbound calls to assist members in completing required screenings, scheduling appointments, making payments for enhanced benefits, and understanding the appropriate use of healthcare services.

Key Responsibilities

Member Outreach & Engagement

• Make outbound and inbound calls to schedule doctor appointments, complete Health Needs Screenings, and support member payments for enhanced benefits.
• Educate members on plan benefits, enhanced services, and preferred provider options.
• Influence and motivate members to complete preventive services and utilize available benefits.
• Provide education on the appropriate use of Emergency Departments and its impact on healthcare costs and benefits.

Care Navigation & Barrier Reduction

• Identify and overcome member barriers (transportation, scheduling, understanding of benefits, etc.) to increase adherence to screenings and services.
• Review each member profile prior to outreach to identify opportunities for additional benefits and improved care outcomes.

Quality, Compliance & Reporting

• Participate in continuous quality improvement initiatives to meet department goals.
• Review and analyze call data, adjusting outreach approach as needed to maximize engagement.
• Maintain accurate documentation in member records and follow all state/regulatory guidelines.
• Serve as a secondary support resource for Member Services or Provider Services teams.

Education & Experience Requirements

Required:

• High School diploma or equivalent.
• 3+ years of experience in sales within a call center or high-pressure environment OR
• 3+ years of experience in member services, provider services, customer service, or call center operations.

Preferred:

• Bachelor's degree in healthcare, business administration, or related field AND 1+ year experience in a high-pressure call center/sales environment.
• Bilingual (Spanish/English) strongly preferred.

Ideal Background / Previous Job Titles

• Call Center Representative
• Sales Representative
• Member Services Specialist
• Customer Service Representative
• Provider Office staff

Disqualifiers

• Inconsistent work history or frequent job changes without significant tenure.
• Inability to attend occasional in-person events if needed.

Key Competencies

• Strong sales and persuasion skills
• Excellent customer service communication
• Ability to work in high-volume, high-pressure call environments
• Bilingual (Spanish/English) preferred

Top 3 Hard Skills (Ranked):

Sales

Customer Service

Bilingual Communication

Interested candidates please send resume in Word format Please reference job code 247649 when responding to this ad.

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