Engagement Manager

Engagement Manager

BCforward is currently seeking a highly motivated Engagement Manager for an opportunity, Remote!

Position Title: Engagement Manager

Location: Remote

Anticipated Start Date: 04/24/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract + Renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [Remote]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

The Engagement Manager (EM) is accountable for the on time, on budget delivery of a defined ServiceNow project (which could be a project providing advisory services or implementation services) to meet the customer's desired business outcomes. This requires the EM to execute the project following ServiceNow Expert Services' leading practice methodology, Now Create working in collaboration with the customer project team and any involved partner, ensuring proper governance is followed to gain stakeholder support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the delivery team on projects - making sure they are clear on the planned tasks, tracking actual progress and managing deviations through appropriate measures.

What you get to do in this role:
• Leads the delivery team throughout large, complex programs, often with multiple workstreams
• Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Collaborates with the Sales Account Team, Solution Sales Team, Partner and Customer to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.
• Understands the business objectives and aligns the deliverables accordingly.
• Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success.
• Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions.
• Coaches, mentors, and manages Expert Services and/or Partner-subcontracted team members to achieve the engagement's deliverables and enable the customer's desired business outcomes.
• Identify gaps between actuals and plan of record, propose solutions and drive resolution.
• Typically manages multiple projects simultaneously.

We need someone who has:
• BA/BS or equivalent
• Minimum 15 years of related work experience
• Various industry domain expertise is highly desirable.
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a "start-up paced" environment.
• Drive complex issues through analysis and resolution.
• Thrive in working collaboratively and cross-functionally.
• Operates independently with limited guidance and identifies new opportunities.
• Excellent written and verbal communication skills • ServiceNow certifications

Certification:

• Preferred current ServiceNow Certified System Administrator (CSA) certification and at least one relevant ServiceNow Solution-Specific Certified Implementation Specialist (CIS) designations
• Project Management Professional (PMP)
• ITIL Foundations certification

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Engagement Manager

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237619 when responding to this ad.

---