Mechanical/ Electrical Technical Support

Mechanical/ Electrical Technical Support

BCforward is currently seeking a highly motivated Mechanical/ Electrical Technical Support for an opportunity in Troy, MI!

Position Title: [Mechanical/ Electrical Technical Support]

Location: [Troy, MI]

Anticipated Start Date: [ASAP]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [06+ Month Contract to Hire]

Job Type: [CONTRACT/TEMP TO HIRE/PERM], [HYBRID/ON-SITE]

Pay Range: [USD $25] - [USD $30]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada).
• These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, manual transmission, and tire inflation systems as examples.
• Answer incoming phone calls, handle outbound calls and email processing to provide first class technical support for all products in a team environment. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnosis skills. The customer calls for technical assistance on a wide array of specialized Cummins-products. Training would be provided on all products and software used in daily tasks.

Qualifications:

• Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Strong computer and typing skills preferred
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills
• Ability to work well within a team
• Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client's customers on a daily basis
• Automotive, heavy duty truck component work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
• Client places heavy emphasis on practical experience
• Certifications to include ASE Automotive and Heavy Truck Certifications a plus

Other Details -

• In the training period the shift will primarily be daytime shift 8 a.m. - 5 p.m. Training will be located onsite in Troy, Mi for 5 days a week Mon - Fri
• After successful training and approval to provide the direct customer support without training coach, the shift will by hybrid which is 3 days in the office on client site (typically Tues, Wed, Thurs per the client) and remote Mon and Fri.
• After training, will move to a weekly rotation with shifts rotations to cover evening/night shift and Saturdays.
• When covering a 1-10 p.m. shift or Saturday rotation, the shift will work remotely. When working 11 a.m. - 8 p.m., can work last half/evening shift remotely if able to travel back home during lunch period
• The rotations are shared throughout the larger team, rotating weekly and schedule trades possible with other team members
• Full-time position, overtime is available mostly after training completion

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[Electrical, Mechanical, Technician, Support, Heavy, Truck, Customer service]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 203313 when responding to this ad.

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