Epic HIM Onshore Coordinator

Job Title: Epic HIM Onshore Coordinator

Location: 100% Remote

Duration: Temp - 12 months

Pay Range: $73.52 - $77.20/hr (W2)

Job ID: 371499

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Role Overview

We are seeking an experienced Epic HIM (Health Information Management) analyst to manage day to day incident support (non P1/P2) and enhancement backlog execution within an Epic HIM environment. This role serves as the primary onshore point of contact between the client team and Accenture's offshore Epic HIM analysts, ensuring effective ticket intake, triage, ownership handoff, and delivery.

The ideal candidate is a seasoned Epic HIM analyst with strong coordination and communication skills who enjoys mentoring, managing work queues, and serving as a trusted liaison to client stakeholders and end users.

Key Responsibilities

Incident & Enhancement Management

Manage non-P1 and non-P2 incident support for Epic HIM workflows

Oversee and prioritize the HIM enhancement backlog, coordinating intake, sizing, assignment, and delivery

Triage incoming tickets, clarify business and technical requirements, and ensure appropriate ownership handoff to offshore analysts

Monitor ticket progress, remove blockers, and ensure quality expectations are met

Validate solutions and coordinate testing, and ticket closure activities as needed

Onshore / Offshore Coordination

Act as the primary onshore point of contact between the client team and Accenture's offshore Epic HIM analysts

Run and facilitate daily handoff calls with the offshore team to review ticket status, priorities, dependencies, and open questions

Provide ongoing mentorship and guidance to offshore analysts, including Epic build standards, HIM workflows, and troubleshooting approaches

Ensure consistent communication, documentation, and knowledge transfer across teams

Client & End User Communication

Communicate directly with client stakeholders and HIM end users regarding ticket status, clarifications, and resolution timelines

Translate business needs into clear, actionable guidance for offshore analysts

Provide regular status updates, issue escalation, and risk awareness to client leadership as needed

Required Qualifications

2+ years of experience as an Epic Analyst, with hands on support and build experience

Active Epic HIM Certification

Strong experience supporting Epic HIM workflows, such as:

Deficiency tracking and completion

Chart completion and delinquency management

Release of Information (ROI)

Document management and chart correction

Coding and abstracting integrations (as applicable)

Familiarity with ITSM tools (e.g., ServiceNow or similar ticketing systems)

Proven ability to manage ticket queues, prioritize work, and coordinate across multiple stakeholders

Excellent verbal and written communication skills

Preferred Qualifications

Prior experience serving as a lead analyst, coordinator, or support manager

Experience mentoring or onboarding junior Epic analysts

Demonstrated experience working in an onshore/offshore delivery model

Experience supporting complex Epic HIM environments

Work Schedule & Expectations

Must be willing and able to work PST business hours (8:00 AM - 5:00 PM PT)

Expected to lead daily offshore handoff calls and provide consistent onshore coverage

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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