Permit Processing and Customer Service

Job Title: Permit Processing and Customer Service

Location: Indianapolis, IN

Duration: Temp - 12 months

Pay Range: $18/hr $20/hr (W2)

Job ID: 372528

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Business Administration Specialist - Oversized/Overweight Vehicle Permitting to join our dynamic team within the Motor Carrier Division. The ideal candidate will have strong experience in permit processing, customer service, and regulatory compliance and a proven ability to analyze vehicle configurations and routes to ensure safe, compliant travel on Indiana highways.

Responsibilities:

• Analyze and process permit requests for routine oversized/overweight vehicle movements in accordance with federal and state regulations.
• Review and process company agreement applications to verify good standing at state and federal levels.
• Analyze and process requests for special weight registration.
• Update routing information daily to reflect current restrictions, detours, and closures.
• Communicate with carriers via phone, email, mail, fax, and in person to authorize permits, provide statutory guidance, ensure compliance, and resolve issues.
• Provide front-line customer assistance at the Customer Service Center and through remote channels.
• Coordinate enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.
• Coordinate superload routes with INDOT district engineers and maintain communication with district offices for current road data.

Required Skills & Qualifications:

• High school diploma or equivalent. Two years post-secondary education in business, communications, or related field may substitute for work experience. Two years as a Program Coordinator.
• Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.
• Advanced knowledge of permit classes, vehicle configurations, and related general and special requirements.
• Proficient knowledge of applicable Indiana Code and Federal Motor Carrier Regulations.
• Strong oral and written communication skills with proven customer service abilities.
• Ability to interpret technical materials and communicate in clear layman terms.
• Proficient in analyzing routes using state, bridge, and width maps in relation to vehicle weight and safety.
• Advanced knowledge of ACD telephone systems.
• Knowledge of ethics and confidentiality laws.

Preferred Skills:

• Experience in state government permitting or motor carrier operations.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Information

• Interview process will include a phone screen followed by onsite interviews.
• Candidates should include a phone number and email address on resumes for direct scheduling by the hiring manager.

Physical Requirements & Working Conditions

• Ability to periodically lift, carry, or move items up to 20 pounds and perform light filing.
• Work performed in a standard office environment with regular computer use.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Please ensure your phone number and email address are included for interview scheduling.