IT Project Manager V

IT Project Manager V

BCforward is currently seeking a highly motivated "IT Project Manager V" for an opportunity in US - Charlotte, NC 28255

Position Title: IT Project Manager V

Location: Charlotte, NC 28255

Job Posting Expected Start Date: 09/22/2025

(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months with possibility of extension

Job Type: 40 hours work week

Pay Rate: $50.00/hr - $53.00/hr on W2

Job Description

Domain Operations - Major Incident Management Support
Functional Title: Domain Operations - Major Incident Management Support
EET APS Domain Operations Team is responsible for major incident management support across the EET APS application portfolio. Responsibilities include the triage of Major Incidents impacting the supported application portfolio and the review of knowledge content to ensure that it is useable by our technical staff and our end user community.

Domain Operations team member is expected to do the following with minimal supervision:
• Ability to analyze data and make correlations to events and performance
• Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET APS
• Notify, escalate and communicate to senior management the existence and status of outages, as necessary
• Partner with the EET APS Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record
• Strong knowledge of Major Incident Management Process
• Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets
• Stays calm in triage / troubleshooting activities
• Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership
• Takes ownership of EET production issues and drives to service restoral / remediation
• Good Communication Skills
- Verbal Skills - Ability to lead meetings
- Written Skills - Ability to write clear concise updates to properly communicate to Senior Leadership
• Works well with AMRS and regional support partners
• Ability to multi-task and prioritize work to complete deliverables on-time
• Manages risk well across production issues
• Previous knowledge with ability to use the following tools:
- Cisco Webex - Working with Bridgelines and Breakout Sessions
- Mattermost - Documenting key triage activities
- NEWs - Identifying and paging the right teams for assistance
- Microsoft Products (Excel, Word, PowerPoint)
- ITSM (Information Technology Service Management) Remedy
• 3 to 5 years of technology experience
• Experience with ITIL and ITSM
• Previous knowledge and work experience across the Bank is helpful
• ServiceNow Experience

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 241073 when responding to this ad.

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