Events Management Associate

Events Management Associate

BCforward is currently seeking a highly motivated Events Management Associate for an opportunity in Brooklyn, NY!

Title: Events Management Associate

Contractor: 9-month contract with possible extension

Location: Brooklyn, NY 11245

Timings: 5 days a week, schedule sent out weekly, based on desk coverage needs, typically between 7 AM and 7 PM EST

Pay Rate: $34.48/hr.

Responsibilities:

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• Maximize space utilization by implementing appropriate booking strategies based on booking guidelines for Midtown Campus
• Handle day-to-day challenges such as space conflicts or pop-ups, driving towards effective solutions while maintaining a positive client experience
• Manage space issues related to escalations, unresolved waitlist requests with lead planners - working seamlessly within all the spaces
• Communicate and deliver high level service to event organizers. Develop rapport with line of business admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations.
• Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
• Manage event bookings past 6 months. Work with event organizers to discuss yearly strategies, requirements, and flexibility in booking space.
• Work closely with Planning Managers to stay linked to issues and work as one team
• Actively participate in various projects and meetings to help support business principals related to operations, and customer feedback
• Analytical reporting and track trends to create business case scenarios
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
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Qualifications, Skills, and Capabilities:

• Bachelor degree required
• Four plus years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system is a plus
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations

Benefits:

• BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

• Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
• BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
• BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
• To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
• This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240889 when responding to this ad.

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