Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is looking for Position - Care Management Support Coordinator II Remote CST

Position: - Care Management Support Coordinator II (235521)

Location Address: Remote CST

Anticipated Start Date: 3/24/2025

Duration: 06+ Months (with possible extension)

Shift: Monday - Friday 8:00 AM to 5:00 pm CST

Pay Rate: $23.00/hr on W2

Position Purpose:
The Care Management Support Specialist plays a key role in supporting administrative care management activities, including member outreach, inbound call handling, and service scheduling. This position serves as a primary point of contact for members, providers, and internal teams to address inquiries, resolve issues, and maintain accurate member records in compliance with state and regulatory guidelines.

Key Responsibilities:

• Conduct outreach to members via phone to assist with care plan next steps, community resources, and health plan services.
• Support members by connecting them to appropriate health plan and community resources, ensuring high-quality customer service.
• Apply working knowledge of assigned health plan activities and available resources.
• Serve as the first point of contact for member and provider inquiries, explaining care plan procedures and protocols.
• Assist with member onboarding, including sending welcome letters, correspondence, and educational materials to support positive member-provider relationships.
• Maintain accurate and up-to-date non-clinical member records in accordance with state and regulatory requirements.
• Identify available benefits and local resources, making referrals to address Social Determinants of Health (SDOH) needs.
• Perform additional duties as assigned while adhering to company policies and standards.

Qualifications & Requirements:

• High School Diploma or GED required.
• 1 - 2 years of related experience in healthcare administration, customer service, or a similar role.
• Strong communication and problem-solving skills with the ability to handle member and provider inquiries professionally.
• Basic knowledge of healthcare benefits, care plans, and community resources.
• Proficiency in administrative tasks, record-keeping, and documentation.
• Ability to comply with all policies, procedures, and regulatory requirements.
  

Benefits:

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235521 when responding to this ad.

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