Desktop Support technician

BCforward is currently seeking a highly motivated Desktop Support Technician for an opportunity in Raleigh, NC 27604!

Position Title: Desktop Support Technician

Location: Raleigh, NC 27604

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months with the possibility of extension.

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)], [CONTRACT], [ON-SITE]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Demonstrate strong knowledge of deploying and maintaining Windows 10 environment.
Demonstrate strong knowledge supporting and training Office 365 users
Demonstrate strong knowledge of supporting and troubleshooting desktop and mobile device connections from swith to endpoint
Demonstrate strong knowledge of installing, maintaining, and troubleshooting third party desktop applications
Demonstrate working knowledge of Enterprise Active Directory Services (EADS)

The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of end user devices.


Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Functional:
* Project Management - Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion.
* Technical Knowledge - Significant technical knowledge to serve as resource for other Analysts and Specialists.
* Technical Solution Development - Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success.
* Planning and Organizing - Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions.
* Technical Support - Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions.
* Consultancy Skills - Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions.

Core:
* Teamwork - Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
* Customer Service - Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success.
* Effective Communications - Interprets and communicates information, ideas, and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience.
* Organizational Awareness - Demonstrates in-dep knowledge of enterprise, its opportunities and constraints. Fosters relationships for organizational success.
* Professional Standards - Adheres to DPS and DAC IT standards, is punctual and uses time efficiently.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229159 when responding to this ad.