Patient Care Coordinator

BCforward is currently seeking a highly motivated Patient Care Coordinator for an opportunity in Remote!

Position Title: Patient Care Coordinator

Location: Remote

Anticipated Start Date: 10/21/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4+ Months of contract with Contract to Hire

Job Type: [FULL TIME (>%3D30 HRS WEEKLY)], [CONTRACT], [Remote]

Pay Range: $15 - $20/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Pharmacy Technician
• Call Center
• Customer Service

Job Description:

Position Title: Patient Care Coordinator

Location: Remote

Duration: 04+ Months of Contract with Contract to Hire

Pay Range: $20.00/hr on W2

Job Description:

Position Purpose:

Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues.

Required Skills/Experience:

Critical Thinking and Problem-Solving: Strong analytical skills with the capacity to evaluate complex situations, make informed decisions, and develop innovative solutions that enhance patient care and coordination.

Tech savvy (working remote the person must be able to work with IT to troubleshoot issues effectively and efficiently).

Proficient in Microsoft Office Suite (Outlook, TEAMs, Excel, Word).

Self-Sufficiency and Initiative: Demonstrated ability to work independently, take initiative, and effectively manage time and resources to achieve goals without requiring constant supervision.

Proficient in Motivational Interviewing and overcoming barriers with resistant patients.

Patient Advocacy and Empathy: Proven history of advocating for patients' needs and rights, with the ability to build trust and rapport, ensuring that patients feel valued and understood throughout their care journey.

Medical Assistant or similar education and/or similar certifications

Education/Experience:

High school diploma or equivalent.

0-1 years of pharmacy technician, call center or customer service experience.

Strong customer service skills.

Healthcare experience preferred.

License/Certification:

Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.

Responsibilities:

Reach out to all new patients and introduce them to services and products via telephone.

Respond to incoming calls and answer any related questions.

Maintain patient census and reach out to patients prior to them needing their medications.

Ascertain from the patient all their supply needs and review medication inventory.

Offer any additional support or assistance, such as consultations with pharmacists and classes.

Maintain statements and inform patients of co-pays and past due amounts.

Process payments in the form of credit card transactions.

Schedule delivery of medication after all patient needs are addressed.

Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.

Provide technical support to physicians, nurses, and patients.

Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist.

Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[pharmacy technician, call center or customer service experience]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228989 when responding to this ad.