Lead Patient Care Coordinator

BCforward is currently seeking a highly motivated Lead Patient Care Coordinator for an opportunity in Remote!

Position Title: Lead Patient Care Coordinator

Location: Remote

Anticipated Start Date: 09/01/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5+ months of contract with Possible Extension

Job Type: [FULL TIME (>%3D30 HRS WEEKLY], [CONTRACT], [Remote]

Pay Range: $15.00 - $19.04/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Insurance and customer service.
• 3+ years of pharmacy technician, call center or customer service experience.
• Specialty pharmacy experience preferred.

Job Description:

Shift: Monday - Friday, 10-6pm CST (1 hour lunch) or 10:30-6 CST (30-minute lunch)

Position Purpose:

Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.

Required Education/Experience:

Call center experience, insurance background, experience in infusion centers would be helpful.

Insurance and customer service, pharmacy background.

High school diploma or equivalent.

3+ years of pharmacy technician, call center or customer service experience.

Strong customer service skills.

Healthcare experience preferred.

Specialty pharmacy experience preferred.

Licenses/Certifications:

Current states Pharmacy Technician Certification preferred.

For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.

Responsibilities:

Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits.

Supervise daily tasks and manage workflow of the patient care function.

Plan, assign and direct work and address and resolve escalated and urgent issues Manage workload effectively to ensure performance standards are met.

Oversee and manage inbound and outbound call handling ensuring service level standards are met.

Serve as the point person for all questions and concerns regarding faxes and intake prep functions.

Evaluate and report call center statistics to management.

Assist in the development and implementation of training modules and materials, including providing training to employees.

Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning.

Handles complex and priority payor or pharma accounts.

Contact all new patients and introduce services and products.

Maintain patient records and contact patients to ensure proper medication is ordered.

Determine patient supply needs and review medication inventory.

Maintain statements and informs patients of co-pays and past due amounts.

Process payments in the form of credit card transactions.

Schedule delivery of medication after all patient needs are addressed.

Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.

Provide technical support to physicians, nurses, and patients.

Ensure all related pharmacy records as determined by the pharmacist are maintained.

Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[Insurance and customer service, 3+ years of pharmacy technician, call center or customer service experience, and Specialty pharmacy experience preferred.]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 241627 when responding to this ad.