Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support in Alpharetta, GA

Position Title: Field Technical Support

Location: ATC01, Alpharetta, GA, USA, 30004-3852

Anticipated Start Date: Tentative start Date 07/14/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week

Pay Range: $25 to $30/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:
* Strong organizational and communication skills (written and verbal).
* Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft
* Analysis, problem-solving, organizational, team building, conflict management
* Ability to lift 50 pounds
* Ability to work in rotational shifts including day/nights including weekends and holidays as required
* Ability to stand for extended durations
* Ability to utilize a pallet jack/forklift
* Familiarity with IT equipment including servers, network switches, storage, and cabinets
* Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery
* Must be a USA citizen or permanent resident

Job Description:
General Services
* Escorting of vendors and customers
o Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
o Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.
* Communication
o Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.
o Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
o Communicate in English both written and verbal
o Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC's customers, or the data center.
o Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.
* Site Access
o Review data center access requests to ensure compliance to DXC Technology processes
o Review, approve, and execute site access requests according to DXC Technology processes and procedures
o Interface with supplementary service providers, Vendors, and Telco providers
o Perform vetting processes of visitors in accordance to DXC Security policies.
* Documentation and Reporting
o Create and maintain documentation related to site specific activities performed including processes and procedures.
o Provide Ad Hoc reporting as needed
o Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.
o Maintain a daily turnover log of all interactions and work completed.
o Track all work being always performed in the secured spaces.
* Basic data center planning
o Support DXC Technology Data Center IT equipment installation and removal planning activities.
o Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
o Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
* Service Management
o Support DXC Technology's Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
o Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
o After completing work and prior to notifying the requestor/closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and DXC Technology Site standards.
o Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.
o Perform ITIL level activities related to Incident, Problem and Change
§ Review requests in DXC Technology tools and ticketing systems
§ Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems
§ Attend DXC Technology planning meetings to prepare for planned activity windows
§ Approve requests in DXC Technology tools and ticketing systems
§ Record activities performed in DXC Technology tools and ticketing systems
§ Mark requests complete in DXC Technology tools and ticketing systems
§ Perform problem and root cause activities related to facilities incidents
Inventory Management Services
* Inventory Management Tracking
o Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.
o Affix DXC Technology provided barcode and other tags to all devices and items located within the data center.
o Perform scheduled periodic/random scans and inventory of equipment per supplied lists from DXC Technology inventory tool.
o Ensure every device, item, and storage items are physically validated and verified every 12 months.
o Collect information related to all equipment onsite for entry into DXC Technology database, including but not limited to: Device manufacturer, make, model, client, serial number, device name, floor location, power information, power strips, RU location, cable information, billing codes, etc.
o Enter information related to devices, materials and cables into DXC Technology database, in accordance with DXC standards.
o Ensure accuracy of all data collected, entered, and stored within DXC Technology provided tools.
o Complete monthly audits as initiated by the tool and mark updates within the tool.
o Support and participate in DXC SOXA and Asset Inventory
o Perform physical validation of DXC Technology and Client assets onsite at the data center when requested.
o Execute queries and provide inventory extracts from DXC Technology tools when requested.
* Shipping/Receiving and Loading Dock
o Perform shipping/receiving functions including, but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.
o Track and enter data related to all packages and shipments received and shipped from the facility in the DXC Technology designated tools.
o Notify requestors of deliveries and provide scanned copies of documents as requested.
o Store/file physical Bill of Lading, Bill of Materials, Property Removal Forms and other physical evidence of shipping and receiving activities in accordance with DXC Standards.
o Perform an annual inventory of all packages stored onsite and complete true up to receiving tracking database.
o Perform shipping functions including, but not limited to: inventorying, scheduling, packaging, forms completion, notification, tracking and other coordination of all IT equipment that leaves the DXC data center property.
o Ensure that all items removed from the physical location have the proper authorization and have a completed Property Removal Form.
o Maintain the storage spaces in an orderly fashion with all materials being tracked in accordance with DXC standard processes.
o Work with the DXC Data Center Manager to execute returns of packages stored onsite long term outside of DXC standards.
o Process RMAs as requested by DXC, Vendors, and Customers.
o Perform reporting as requested.
Media Administration Services
* Physical Media Activities
o Mount/dismount of media
o Filing and cataloging of media
o Scanning of media
o Shipping/Receiving of media and peripherals
o Inventorying of media and media related equipment
o Tracking of media and media related equipment
o Labeling of media and media related equipment
o Initializing of media and media related equipment
o Track onsite spares/scratch levels and report low volumes
o Recording of all media movements, shipping activities, destructions, and offsite vaulting activities within DXC provided tools.
o Enforcement of all DXC documented policies and processes related to Media Management.
o Perform all activities to prepare and package media for offsite vaulting
o Perform all activities to receive media from offsite vaulting provide and perform appropriate filing
o Execute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)
o Use of DXC Technology tools and processes related to Media
Hands & Eyes Services
* Installation and Removal of IT equipment
o Physical power down of equipment in accordance with DXC 4-eyes process
o Install and remove cabinets and racks in the data center
o Perform activities to ground cabinets according to site processes
o Dispose of all packing material and waste appropriately
o Act as the POC and approve/coordinate tickets to add or remove equipment from the data center
o Move equipment, racks, devices, and materials between physical locations in the same building
* Basic device configuration and OS Loads
o Install software CDs and DVDs
o Install, connect, and/or move USB devices
* Device Validation
o Visual inspection of devices as requested
o Serial number validation
o Device Inventory capabilities and physical comparison to inventory lists
* Basic troubleshooting and repair of IT equipment failures
o Power on/power off devices in accordance with DXC 4-Eyes process
o Relay LCD readouts
o Reset Remote Management connection ID's and Passwords
o Reseat cables in accordance with DXC 4Eyes process
o General Troubleshooting and visual verification to assist remote troubleshooting efforts
o Test and troubleshoot problems

Keywords:

Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format to Please reference job code 240512 when responding to this ad.

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