Administrative Assistant

BCforward is currently seeking a highly motivated Administrative Assistant with Customer Service experience Professional Job for an opportunity atPhoenix, AZ, 85007!

Title: Administrative Assistant with Customer Service experience
Location: Phoenix, AZ, 85007
Duration: 03 Plus month(s)
Rate: $18.89/hr on W2.

Responsibilities:
Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies.
Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public.
Handles complex customer situations in a calm, professional manner.
Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
Other duties as assigned as related to the position.

Knowledge of:
Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
State and agency policy/procedures governing licensing, applications, and inspections.
Problem solving techniques
Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.)
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
Excellent organization and workload management
Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
Establishing and maintaining interpersonal relationships.
Conflict resolution
Strong computer skills which include, but are not limited to database management software programs.
Planning, organizing, and prioritizing work
Strong Attention to detail

Providing excellent customer service Ability to:
Stay on task and complete assignments by deadline
Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
Demonstrate professionalism in representing the Department.
Multi-task with accuracy
Display sound judgment
Work as a member of a team as well as independently
Be flexible or adaptable
Support a diverse multicultural workforce that reflects the community, and promotes equal opportunity at all levels of the public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Experience Required:
High school diploma preferred; may substitute customer service experience.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230501 when responding to this ad.