House Manager

House Manager

BCforward is currently seeking a highly motivated House Manager for an opportunity in Cleveland, OH 44106!

Position Title: [House Manager]

Location: [Cleveland, OH 44106]

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [12 months]

Job Type: [FULL TIME (<30 HRS WEEKLY)], [TEMP TO HIRE], [ON-SITE]

Pay Range: $25/Hr

POSITION OBJECTIVE

The House Manager is responsible for overseeing the daily operations and maintenance of Harcourt House, the residence of the president and president's partner. This role ensures the residence is well-maintained, organized, and clean. The House Manager will coordinate with various university departments and external vendors to provide a high standard of service and hospitality. The House Manager is integral to ensuring the smooth coordination of various activities and engagements related to this important role to the university. The House Manager will act as a liaison and representative of the university, working closely with the Office of the President, University Relations and Development, Facilities Management, and various stakeholders to enhance the effectiveness of the role.

ESSENTIAL FUNCTIONS

Household Management: Oversee the daily operations of Harcourt House, including cleaning, maintenance, and repairs. Provide direction to the Harcourt housekeeper, including training, assigning tasks, and ensuring high performance standards. Maintain the maintenance and landscaping needs of Harcourt House, including scheduling the maintenance and landscaping activities and ensuring that work is completed satisfactorily. (75%)

Event Coordination: Coordinating with Donor Relations and Events staff, ensure that Harcourt House is clean and prepared for special events held at the residence. This includes but is not limited to stocking the guest restroom before each event, paying special attention to first floor cleaning before each event, and putting away the president's personal kitchen equipment to prepare for caterers' arrival. The morning after an event, return the house to clean working order with special attention paid to the kitchen. (10%)

Maintain an inventory of household supplies and equipment, ordering and restocking items as needed and managing the budget for these supplies and tracking expenses to ensure cost-effective operations. Coordinate with Donor Relations and Events staff on the ordering of supplies used for events, e.g., flatware, dishware, glasses, alcohol and wine. (5%)

Coordinate with security personnel to ensure the safety and security of Harcourt House and its occupants. (3%)

Serve as the point of contact for Harcourt House with university offices, including the Office of the President, University Events, Facilities, Movers, and Campus Security, among others. (4%)

Answer Harcourt Houses' door and accept packages and other deliveries. (2%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (1%)

CONTACTS

Department: Frequent contact with president, president's partner, and staff in the Office of the President to furnish, obtain or exchange data or information and address concerns/problems.

University: Frequent contact with provost, deans, vice presidents, associate vice presidents, assistant vice presidents, chief development officers, development officers, alumni relations team, and staff as required to perform essential functions, coordinate actions, and achieve immediate operating results.

External: Regular contact with the Board of Trustees, donors, community leaders and personalities, and friends as required to perform essential functions.

Students: Minimal contact with students.

SUPERVISORY RESPONSIBILITY

No direct supervisory responsibility.

QUALIFICATIONS

Experience: 6 or more years of work experience are required, including experience in event planning/management, hospitality management, customer service, house maintenance management or related field. Experience in a non-profit or university setting preferred.

Education: High school education required; Prefer Bachelor's degree.

REQUIRED SKILLS

• Demonstrated ability to manage a busy schedule, making adjustments as needed in a timely manner.
• Commitment and attention to quality, detail and appropriate protocol are essential.
• Good political judgment and sensitivity, the ability to view events in a larger context, and the wisdom to know when it is appropriate to elevate problems - with recommended solutions - to senior leadership are vital.
• Demonstrated ability to cultivate and sustain collaborative working relationships through flexibility, tact, approachability, and responsiveness.
• Demonstrated institutional knowledge of Case Western Reserve University.
• Proven ability to maintain good client relations and strong teamwork among various groups with an upbeat attitude is important for this role.
• Ability to discreetly handle sensitive information is essential.
• Demonstrated excellent writing, communication and interpersonal skills are necessary, as is ability to interact with diverse internal and external constituencies. Ability to interact with colleagues, supervisors, and customers face to face and through telephone calls.
• Basic knowledge of home maintenance. Must be able to read and follow instructions. Must be familiar with the proper use of cleaning tools, supplies and safety equipment.
• Must be able to work both independently, alone and as part of a team
• Computer proficiency (including Microsoft Office) and the ability to learn new programs.
• Ability to meet consistent attendance. Ability to work outside of regular office hours occassionaly, including evenings and weekends.

WORKING CONDITIONS

General office working environment.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224800 when responding to this ad.

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