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Job Requirements of Internal Solutions Engineer II:
-
Employment Type:
Contractor
-
Location:
Redmond, WA (Onsite)
Do you meet the requirements for this job?

Internal Solutions Engineer II
BCforward
Redmond, WA (Onsite)
Contractor
$55.00 - $66.00/Hour
Internal Solutions Engineer IIBCforward is currently seeking Internal Solutions Engineer II as an onsite opportunity!! Position Title: Internal Solutions Engineer IILocation: Redmond WAAnticipated Start Date: 4/010/2025Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12 MonthsJob Type: Contract (>%3D40 HRS WEEKLY)Pay Range: $56 - $66/HRPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Title: Internal Solutions Engineer IIDuration: 12 monthsLocation: Redmond WA Relevant Links for Candidate:
https://www.projectaria.com/
& https://facebookresearch.github.io/projectaria_tools/docs/intro
Job Summary:- Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology.
- The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
- Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
- Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
- 3+ years of experience in software or system engineering supporting developer tools and ecosystems
- 3+ years of experience with data collection root cause analysis
- Experience in computer vision and or machine learning libraries - along with debugging SW failures
- 2-3 years of Python and C++ experience and expertise
- Experience with Fedora and other OS
- ML and algorithmic/model understanding
- Experience with SDKs and developer ecosystem tools
- Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
- Strong problem-solving skills and ability to work independently
- Self-autonomy and project leadership experience
- Experience with cameras and optical systems and audio systems
- Provide technical support for wearable devices used in research and dogfooding
- Troubleshoot and resolve issues related to hardware and software components
- Analyse frequent failures and suggest solutions to improve device or tooling performance
- Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
- Maintain system documentation, including SOPs, known issues, and workarounds
- Escalate non-standard issues to engineering and TPM teams using internal reporting tools
- Debug errors and provide concrete bug fixes when possible
- Collect data to verify device performance
- Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
- Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
- Provide first-level support for all technical issues
- Train new employees and lead team initiatives
- Create and update documentation (training, processes, etc.)
- Python and C++
- OS - must have Fedora Linux
- ADB familiarity
- Familiar with Debugging
- Software
- Responding to email and community messages, then potentially setting up a call, following up for additional documentation
- Hardware
- Experience on support engineer side
- Experience on a large customer - internal and external
- Independent and able to debug on their own
- Computer vision
- Project Aria
Interested candidates please send resume in Word format Please reference job code 237200 when responding to this ad.
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Salary Details
This salary was provided in the Job Posting.
$55-$66
Hourly Salary